FAQ'S


YES.The adapter is compatible with Samsung Galaxy S9/S9+, S8/S8+, and Note 8, which can mirror the phone screen to the monitor or TV. For some other smartphones, we recommend checking the official website for compatibility first
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Well, you have to make sure your laptop can supply audio &video through the USB C port first. And then check out whether your laptop would support up to 4K@30Hz or not. However, if your computer supports 4K@30Hz, while your monitor/TV only supports 1080p, you can only output 1080p rather than 4K@30Hz. Like 2015 MacBook 12 inch has a maximum output of 4K@30Hz. Please email support@tuwejia-link.com if you still not sure about the compatibility
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Most smartphones DOES NOT support, except for Samsung S8/S9, HTC U11, and few others. We would recommend checking the specs of your smartphone or tablet first. If it supports Video Out through USB-C/Type-C, then YES
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Hey Dear, you may try the following steps to see if it helps:

  1. Check if you plug into the right USB C port (the one with USB 3.1 Gen 1);
  2. Check if the display needs to change the input source manually;
  3. Check if your device needs to upload the driver. (USB port);
  4. Check if the HDMI to HDMI cable works in good conditions. If the problem remains, please email support@tuwejia-link.com for more solutions.